Last year my wife and I purchased two HP Pavilions (DV 9830-US). Fine laptops, aside from my ram being bad, her hard drive's death, and, one month out of warranty, the video chip on mine decided it had enough of the poor cooling and took a permanent break. This model of laptop was a portable furnace. This was a known issue, but this specific model wasn't in the class action lawsuit... lucky me. They refused to replace it. Rather than argue any more through a language barrier made of water and sand, I purchased a new model that boasted it ran cool. It did.
Enter the HP Pavilion (will update model later). I named it synlap. Faster, cooler, and is still a piece of shit. Last month I decided to update my BIOS using a softpaq (HP code for zip2exe) explicitly for my model of laptop.
It stopped booting. Wouldn't even post. FUBAR. I renamed it poopoo.
I sent the laptop back to HP after explaining that it doesn't matter what OS I am using, failure to post is very clearly a hardware issue. Had I not,through sand and water, educated them, they threatened to void my warranty for using a non-crapware bloated OS (OEM). They shipped me a box, I packed away my laptop, and got it back eight days later... broken. After five attempts to power it on, poopoo had boot beyond post twice, and not even the BIOS would register numpad input. When the doorstop did boot, my HP unapproved OS informed me that my battery needed to be replaced. Funny, that was fine when I shipped it off.
It has been shipped off again. They'll likely re-image my drive (that fixes every hardware issue, right?), and send it back in two pieces.
I'll update this post without warning as the story unfolds...
p.s. Apparently Adobe and HP use the same call centers.
Additional: I received my laptop back. The motherboard had been replaced. The battery now says it is dead. I guess I should just live with that, seeing as the alternative is to ship back my laptop.. again.